PRE LOVED RETURN POLICY

 

By accessing and using the You Own The Designer (YOTD) website at www.yotd.com.au, you are accepting and consenting to the practices in these terms of use. YOTD reserves the right to change these terms and conditions from time to time at its sole discretion.

LEGALLY BINDING CONTRACT

These Terms of Use constitute a binding legal contract between you and YOTD. These Terms of Use apply to you whether you are browsing or are a customer of YOTD. The Terms of Use in force at any time are published on the Website and you will be taken to have accepted them by accessing or using the Website. If YOTD develops revised terms of use then on their publication on the Website they will supersede those they replace. If you subsequently access or use the Website you will be taken to have accepted the revised terms of use. Specific Website offerings, incentives, areas, or section may also have additional guidelines which govern your use of this Website. You must comply with them in addition to these Terms of Use.

This agreement contains all of the terms and conditions regarding your purchase of products from YOTD via the website www.yotd.com.au. You agree that purchase from our business is subject to all our website terms and conditions of use and privacy policy. These are available on our website and are subject to change from time to time. 

By selecting "Add to Cart"  and completing the purchase/checkout process, you agree to the following Return Policy and Terms & Conditions.

We endeavour to ensure all details, descriptions and prices appearing on the Account are accurate. However, We acknowledge that errors may occur from time to time. We reserve the right to not cancel any Order that is placed for a listing that is subject to errors or inaccuracies.

Australian Consumer Law (incorporating the Competition and Consumer Act 2010 and similar State and Territory legislation) confers certain rights and guarantees on You for the provision by Us of goods and services. These rights cannot be excluded, restricted or modified. We do not exclude these rights. We do exclude to the full extent of the law any other conditions and warranties implied by law, custom or statute.

Under no circumstances will YOTD be held liable for any indirect, incidental, special and/or consequential damages or loss of profits which result from any use or access of, or any inability to use or access, the Website. Whilst we do our best to ensure the authenticity of all products posted to our website, we will not be held liable to you for any damage or loss suffered as a result of your purchase of a product from our account.

By accessing the YOTD, You agree to indemnify and hold Us harmless from all Claims arising from or in connection with Your use of www.yotd.com.au

YOTD Terms and Conditions are governed by the laws of New South Wales, Australia, and the parties submit to the non-exclusive jurisdiction of the Courts of New South Wales, Australia in any dispute or any matter in any way related to, or connected with, this agreement or any transaction contemplated by this agreement.

PURCHASE AND PAYMENT TERMS

We reserve the right to revoke our acceptance of any offer made by you or cancel your Order- and refund any payment made by you - for any reason, including availability.

DELIVERY

All parcels are marked authority to leave. If you require your parcel to be signed for you must specify this in the delivery instructions at check out.

When placing an order, you automatically give us authority to leave your parcel in a safe place. If you do not wish to grant us this authority you must clearly outline this in the delivery instructions at checkout.

You understand and agree that this authority to leave gives us and/or our selected couriers permission to leave the order unattended by the front door – or, where applicable, at the reception or concierge’s desk – of the delivery address without obtaining a signature confirming delivery at the delivery location.

In such circumstances, you understand and agree that by granting us authority to leave, we and our couriers are released of all responsibility and liability for the orders delivered and left unattended, and that this responsibility and liability transfer to you on delivery.

YOTD do not hold responsibility for any shipping delays once the third party courier has possession of the order. If shipping delays occur and YOTD is entitle to a refund, this will be passed on to the customer. We do not take responsibility for orders where shipping has not been selected at time of booking or an incorrect/ineligible address & details have been provided. If the customer has not selected & paid for shipping or the customer supplies YOTD with an incorrect address or booking details, you will not be entitled to a refund of any kind.

RETURNS AND EXCHANGES

We do not accept returns of any items unless in accordance with Australian Consumer Law.

If you have any queries, please do not hesitate to contact us at hello@yotd.com.au 

To the extent permitted by law, we do not offer refunds or exchanges. We do our best to give accurate information in regards to clothing items available on our website with the below 'CONDITION STANDARDS' criteria.

We do not take responsibility for sizing issues. If you believe that the item is not true to size, we will NOT refund you for this. This is something that is out of our control as we cannot manage individual brands sizing and cuts. It is your responsibility to research the brands sizing. We do offer a re-sell service, but a commission is applied.

CONDITION STANDARDS

Pre-loved Condition – Item has moderate wear.

Good Condition – Item has light to moderate signs of wear.

Very Good Condition – Item has minimal signs of wear.

Excellent Condition – Item is perfect but without tags.

Pristine Condition – Item it unworn and has tags attached. 

PAYMENTS

All payments are processed online through Mastercard, Visa, PayPal or After pay, based on your preference. You will be charged in Australian Dollars (AUD) at your time of booking. YOTD reserves the right to change pricing on our website at any time, without notice. Once you complete the checkout process, your payment is secure. 

SHIPPING

Shipping  will be made on Tues -Thurs via Australian Post. You have the option to select and purchase requested shipping at checkout. We will endeavour to dispatch all online orders within the above business days, please contact directly if you would like to request the option for pick up or drop off if you are with-in the Illawarra. Delivery times may vary, and expected delivery times are estimates. We will not be liable for any loss or damage you suffer if the order is not delivered within the estimated timeframes.

All item(s) are shipped Australia Wide for a flat rate of $10 AUD via Standard Post or $20 AUD flat rate for Express Post. For standard shipping of items please allow 3-4 working days for your order to arrive. For express shipping of items please allow 2-3 working days for your order to arrive. Shipping & handling costs vary in prices and to our discretion due to the variety and sizes of items.

We use Australia Post, as chosen at our complete discretion and amended from time to time for orders within Australia. All shipments will have a tracking number and will be email to you on you at time of shipment. YOTD express delivery method is operated by Australia Post. 

International shipping is possible, please contact hello@yotd.com.au for details

WARRANTIES

We do not provide warranties of any kind on any of the products or  information provided on our website. You acknowledge that products purchased from YOTD may require special maintenance. We will not be liable for any damage caused from failure by you to maintain the products properly.

Please note that the colours of a product may vary slightly from those displayed by your computer monitor.

MAIL

YOTD will use the information from your order to send you email marketing on occasions. We don’t however pass on any of your detail including your email address to any other companies or corporations. You may opt out of receiving those emails by emailing hello@yotd.com.au or clicking on the unsubscribe option on the bottom of the emails. Please check out Privacy Policy for more details.

CONSENT

By placing an order with YOTD, you authorise YOTD to charge your provided payment method according to the terms outlined above. This payment authorization is for the goods/services described above, for the amount indicated above only. By placing an order with us, you certify that you are an authorized user of your selected payment methods and that you will not dispute the payment ; so long as the transaction corresponds to the terms indicated in this Policy.

If YOTD issues a invoice for outstanding fees, you agree to pay all amounts due upon demand. If any monies payable remain unpaid by you after 7 days from the date of demand, you authorise YOTD to charge any outstanding fees and other amounts due to us in accordance with these Terms and Conditions against any credit card you have on file with us, including but not limited to the credit card, which details are specified above.

YOTD reserves the right to take all steps necessary to collect all amounts due from you, including but not limited to legal action and/or using third party collection agencies.

Correct as of January 2021.